Refund policy

Return & Refund Policy

At C'C Cawazze Curly's, we take great care to ensure that every order meets our quality standards. Due to the nature of our human hair products, hygiene and product integrity are extremely important.

14-Day Returns

Subject to the exceptions below, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, unwashed, unaltered and in the same condition in which it was received. All original packaging, tags and any hygiene seals must remain intact.

To request a return, please contact us at ccawazze.curlys@gmail.com before sending any item back. Items returned without prior authorisation may not be accepted.

Once your return request has been approved, we will provide instructions on how and where to send your return.

Unless the item is faulty, damaged, incorrect, or we have agreed otherwise, the customer is responsible for the cost of returning the item.

Hair Extensions & Wigs – Hygiene

For hygiene and quality-control reasons, hair products supplied with a hygiene seal or protective packaging cannot be returned after that seal has been broken where the product is no longer suitable for return for hygiene reasons.

Hair that has been worn, installed, washed, brushed or combed beyond what is reasonably necessary to inspect it, cut, coloured, bleached, chemically treated, altered or otherwise used cannot be accepted as an ordinary change-of-mind return where applicable.

Please inspect the colour, length and texture of the hair before removing any hygiene seal or making alterations.

Custom & Personalised Orders

Products made to your specifications or clearly personalised, including customised wigs or specially customised hair orders, are generally not eligible for change-of-mind cancellation or return.

This does not affect your statutory rights if an item is faulty, damaged, not as described or incorrect.

Damages, Faults & Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, not as described, or you receive the wrong item, contact us at ccawazze.curlys@gmail.com as soon as possible with your order number and photographs where appropriate so that we can assess the issue and provide an appropriate remedy.

Nothing in this policy limits your statutory consumer rights.

Sale Items & Gift Cards

Any restrictions stated for promotional or sale items apply only where permitted by law. Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected. Gift cards are non-returnable except where required by law.

Exchanges

If you would like a different eligible item, please contact us. Where appropriate, the simplest option may be to return the original eligible item and place a new order once the return has been accepted.

EU Customers

Customers in the European Union may have a statutory 14-day right of withdrawal for eligible distance purchases. Certain exceptions can apply, including goods made to the consumer's specifications or clearly personalised and certain sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.

Refunds

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method in accordance with applicable consumer law. Please allow additional time for your bank or card provider to process the refund.

Where required by law, eligible standard delivery charges will also be refunded.

If you have any questions regarding returns or refunds, contact us at ccawazze.curlys@gmail.com.

Last updated: 18 August 2026